FAQ
Welcome to the Homelote FAQ page. We’re here to provide clear and concise answers to your questions. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Below are the estimated delivery times for all packages:
Handling time: 1-2 business days (Monday to Saturday)
Transit Time: 1-3 business days (Monday to Friday)
Estimated delivery time: 2-5 buisness days (Monday to Saturday)
For more details, refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within Romania. For more information, please check our Shipping Policy.
Question #3: Where is Homelote located?
Answer: Homelote is an online store specializing in quality kitchen and home products dedicated to enhancing the functionality and style of your living spaces. We offer a carefully curated selection of cookware, innovative kitchen tools and stylish home accessories to meet the needs of every cook and design enthusiast. We ship only within Romania, ensuring that our customers receive their orders quickly and efficiently.
Question #4: What payment methods do you accept?
Answer: We proudly accept the following payment methods to accommodate our customers preferences:
- American Express
- Apple Pay
- Google Pay
- Maestro
- MasterCard
- Shop Pay
- Union Pay
- Visa
For more details, refer to our Billing Terms and Conditions.
Question #5: What if I receive a defective product?
Answer: If you receive a defective product, we will replace it at no cost. Please inform us and return the product within 30 days. You can find more details in our Return Policy.
Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this time, contact us, and we’ll cancel your order.
Question #7: What is your return policy?
Answer: We offer a simple return process. Please visit our Return Policy page for complete details.
Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. It usually takes 5 to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider. For more details, please refer to our Return Policy.
Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. More details are available in our Return Policy.
Question #10: How can I contact customer support?
Answer: You can reach our customer support team by visiting the Contact page or sending an email to our support team.
Question #11: Do you ship internationally?
Answer: No, we currently ship only within Romania.
Question #12: Do you have a physical store location I can visit?
Answer: No, we are an online-only store, allowing us to provide the best prices and widest selection.
Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support for more details.
Question #14: What is the process for exchanging a product?
Answer: To learn more about exchanging a product, visit our Return Policy page.
Question #15: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
For More Information
Website name: home-lote.com
Company name: Home Lote
Address: Bradetu 71 bl 0252, Bradetu, Nistoresti, Vrancea, 627232, Romania
E-Mail: info@home-lote.com
Contact Form: Contact Us
Phone: +40720483200
Company number: +40720483200
TAX Number: RO43708818
Customer service: Monday to Friday between 9:00 am to 5:00 pm.
Customer service hours: Monday to Saturday from 09:00am to 05:00pm (EET Romania)
We do our best to reply to your e-mail within 24/48 hours.